Outbound Voice Scripts
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      3. Outbound Voice Scripts

      Insurance Eligibility Change

      Voice:
      Hi, this is [Pharmacy] with an important message. You may have received a letter from United Healthcare stating that our pharmacy will no longer be eligible to be your pharmacy provider starting [date]. Please contact your pharmacist at (pharmacy phone number) so we may assist you and discuss your options. We value you as our customer and look forward to seeing you soon! Reply STOP to Opt Out. Msg+Data Rates May Apply.

      Text:
      Hi, this is [Pharmacy]. If you received a letter from United Healthcare stating that our pharmacy will no longer be eligible to be your provider starting [date], please call us at [number] so we can assist. Reply STOP to Opt Out. Msg+Data Rates May Apply.