The Clinical Module in Outcomes provides tools to support pharmacy clinical services. This module includes: eCare Plan Templates, Medical Billing for Pharmacies, and Clinical Workflow. This is a guide to help you set up and manage these capabilities.
eCare Plan Templates & Medical Billing
If your pharmacy needs to discuss access setup or make configuration changes for eCare Plan templates or medical billing, these requests are managed by our internal team.
Please contact Outcomes Support at the number listed at the bottom of this page under “Have a Question?” for assistance.
Common Setup Requests for eCare Plans
- Setup Assistance: If you need help enabling eCare plan templates for your pharmacy.
- Account Linking: eCare plan access requires a one-time account linking step — contact support if you need assistance with this step.
Common Setup Requests for Medical Billing
- Adding a New Payer: If you want to bill a new payer through the medical benefit.
- Fee Schedule Updates: If you need to modify or add fee schedules for medical billing.
Clinical Workflows
Once your pharmacy subscribes to Clinical Workflows, you can grant access to your users directly.
Step 1: Assign a Pharmacy Administrator
All pharmacies must have at least one Pharmacy Administrator assigned to manage user access.
If you do not have a Pharmacy Administrator assigned, please contact Outcomes Support at the number at the bottom of this page so we can assist you.
Step 2: Ensure Users Have Pharmacy Access
Before granting workflow permissions, confirm that your users have access to the correct pharmacy.
- In the Outcomes platform, go to Profile > Manage Pharmacies (left navigation).
- Add or remove pharmacies as needed by entering the Pharmacy NCPDP Number and clicking Add Pharmacy.
- The Pharmacy Administrator can approve access requests to ensure only authorized users can access your pharmacy data.
Step 3: Switch to Pharmacy Administrator Role
- In the top-right corner of Outcomes, click the down arrow next to your pharmacy name and NCPDP number.
- Select Switch Roles, then choose Pharmacy Administrator.
- This opens the Admin Dashboard, where you can manage user access.
Step 4: Approve Access Requests
- If needed, from the Admin Dashboard, go to Requests for Pharmacy Access or navigate to Users > Access Requests.
- Approve or reject individual requests, or use Approve All / Reject All.
Step 5: Grant Clinical Workflow Permissions
- Navigate to Users > All Users.
- Search for the user by name or scroll to find them.
- Click Permissions on the right.
- In the Permissions overlay, select the workflows you want the user to access by checking the boxes.
- If you manage multiple pharmacies, select the correct pharmacy for each workflow.
- Click Confirm when finished.
- Changes take about 1 hour to propagate. After that, the user can start the workflow service.
Adding Additional Clinical Workflows
If you want to add more workflows to your pharmacy, contact Outcomes Support at the number listed at the bottom of this page.