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Engagement
For Outcomes Premium subscribers. Patient Communications increases patient adherence, and loyalty.
Engagement How to Guides
On Demand Messages
Patient Preferences
Campaign Management
Outbound Voice Scripts
- Medication Review Missed Appointment
- Drive-Thru Only - SMS
- Doors Open/Encouraging Social Distancing - SMS
- Open Enrollment
- Drive-Thru Available
- Shipping Address Confirmation
- HPV Vaccine
- Mail/Shipping Only - SMS
- Generic Appointment Reminders - (1 or 7 Days Prior)
- Mail Order Delivery
- Will Call Bin Reminder Before Return To Stock
- Will Call Bin Management
- New Patient Welcome
- Hours Changing Temporarily - SMS
- Combination of Services - SMS
- Clinical Refill Reminder
- Post-Antibiotic
- Partial Refill Reminder
- Mail/Shipping Only - Voice
- Lost Customers/Medicare Open Enrollment
- Not Too Late Flu
- New Shingles Vaccine
- Shingrix Vaccine (Second Dose Follow-up)
- Comfort Campaign/Meds In Stock
- Compound Ready
- Pharmacy is Reopening
- Generic Program Recruitment
- Missed Medication Safety Review - (OnDemand)
- Vaccination Recruitment
- Medical Equipment
- Missed Appointment
- Specialty Medications
- Pneumococcal Vaccine - 2 types
- Bubble Packaging Service
- Travel Vaccines
- Turning 65
- Senior Hours at Pharmacy - SMS
- Clinical Refill Reminder - Proactive
- Delivery Service
- Lost Soul
- Delivery Only
- Senior Hours at Pharmacy
- Home Delivery Notification
- Offer Home Delivery
- Flavored Medications
- Vacuna Shingrix
- Pharmacy App
- Pneumonia Vaccine
- Turning 65
- Missed Vaccination Appointment
- Med Sync Appointment Reminder (5 or 7 Days Prior)
- Medication Safety Review - Warm Handoff (OnDemand)
- Med on Order
- Happy Birthday
- Mail/Shipping Only
- Pneumococcal Vaccine Campaign Script
- Vaccination Dose Reminder Campaign Script
- Durable Medical Equipment Campaign Script
- General COVID Message Campaign Script
- COVID-19 Vaccine Second Dose
- 2-year Anniversary Thank You Call
- Brown Bag Event (Poison Prevention)
- COVID-19 Vaccine First Dose
- Delivery Confirmation
- Care Campaign Recruitment - SMS Campaign Script
- Holiday Hours Campaign Script
- Toys for Tots Campaign Script
- New Location/Closing Retail Operations Campaign Script
- Remodel/Location Change Campaign Script
- Mail Order/Lapsed Patient Campaign Script
- Shingrix Vaccine (Second Dose Reminder) Campaign Script
- Med Sync Warm Handoff Campaign Script
- Hepatitis Vaccine - 2 types Campaign Script
- We're Moving Campaign Script
- Senior Hours at Pharmacy Campaign Script
- COVID-19 Vaccine 3+ Dose Campaign Script
- Prescription Transfer
- Health Seminar
- New Pharmacy Opening 1
- Hepatitis A Vaccine
- Summer Safety
- Store Open/Post Disaster
- Requesting Additional Billing Information
- Blood Drive
- Community Volunteer Event
- Fraudulent Claim
- New Pharmacy Opening 2
- Central Sync Warm Handoff
- Drug Recall
- J&J Vaccine Pause
- Switching to Compounding Pharmacy
- Special Packaging
- Vitamins/Nutrients Consultation Services
- Health Fair
- Daylight Saving Time (Fall Back)
- Flu Vaccine (Emergency Communication) 1
- Blood Pressure Monitoring & Blood Sugar Testing Service
- Hours Changing - Weekend
- Hormonal Contraceptive Campaign
- Temporarily Closed
- Flu Shot Campaign
- Medication Synchronization
- Closing Permanently
- Mask Needed for Vaccinations
- 7-Day Will Call Bin
- Very Past Due (Optional)
- Curbside Pickup
- Preferred Network Change
- Vitamin Discount
- Statins Recommended
- Introduction New Pharmacy
- Turning 65 (Educational Message)
- Vitamin Club
- Medication Review Appointment
- Curbside Pickup Only
- Diabetes Risk Assessment
- Insulin Shelf Life
- New Website Promotion
- Closing Early/Bad Weather
- Med Sync Appointment Reminder (1 Day Prior)
- Turning 65 Mailers - Recurring
- Medicaid Covers Flu Vaccine
- patien
- Delivery Notification
- Confirming that Pharmacy is In Network (Insurance Company Communication Error)
- Diabetes & Eye Health Educational Session
- Wildfire Closure
- Shingrix Vaccine (First Dose Suggestion)
- Store Remodel
- Shingles Vaccine
- Item on Order
- Therapeutic Shoes
- CBD Oil
- Closed on Saturdays
- Flu Campaign
- Flu Vaccine
- Closed Post Storm
- Blood Pressure Screening
- As Needed Text Consent
- Patient Safety (Drive-Thru Available)
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- Flu Campaign + Medicare Open Enrollment (Patients 65+)
- Patient Anniversary
- General Missed Appointment
- Medicare Open Enrollment Support Text Messages
- Pharmacy Name Change
- Med Sync Recruitment
- Adherence Packaging
- 25th Anniversary Thank You Call
- Open Enrollment Educational Message for Caregivers
- Medicare Plan Eligibility
- Shingrix 2nd dose vaccine
- Blood Pressure Check and Diabetes Screening Service
- Will Call Bin Management (Patient/Physician Request)
- Address Confirmation
- Generic Medication Recall
- Plan Changes - not accepted
- 5-Day Will Call Bin
- BCBS - Patient Encounters
- CRR/Website APP
- Med Sync
- Medication No Longer Filled
- Mail Order Prescription Programs
- Pnuemo vaccine
- Seasonal Allergies
- Auto-Fill Program
- Insurance Eligibility Change
- Promotion Of In-House Testing
- Diabetes Education Class
- Shingrix vaccine
- Flu Clinic
- Plan Changes
- Support Hosiery
- Appts for Vaccinations (vulnerable population)
- Happy Holidays
- Safety and Service
- Flu Season
- No Longer Accepting Health Plan
- Flu/Pneumonia Vaccines
- Importance of Medication Adherence -> Increase Star Ratings
- Daylight Saving Time (Spring Forward)
- Closed for Holiday - Generic
- Turning 65/Pneumonia
- Changed Store Hours
- Meds On Hold
- Drug Recall (Med Not Affected)
- Interactive Refill Reminder
- Sun Safety Month
Message Center
Scheduling & Patient Intake Forms
- Recruiting Patients: Using Your QR Codes
- Recruiting Patients: How to Send an OnDemand Campaign
- Patient Intake Forms
- Appointments: Confirming or Rescheduling an Appointment With a Patient
- Appointments: Managing Your Calendar
- Appointments: Setting Up Your General Schedule
- Appointments: Schedule Exceptions
- Appointments: Service Types and Services
- Appointments: Upload your Branding Logo
- Pharmacy Calendar
- Appointments: Service Type Schedules