Outcomes recognizes and observes 6 national holidays. This schedule may prevent certain communications from being sent.
Observed Holidays:
- New Year's Day (January 1st)
- Memorial Day (May)
- Independence Day (July 4th)
- Labor Day (September)
- Thanksgiving (November)
- Christmas Day (December 25th)
What campaigns run during these holidays?
Loyalty (Happy Birthday, Lost Souls) and Notification (OnDemand, MedSync 1/5/7 Days Prior) campaigns will continue to run.
What campaigns do not run during these holidays?
Refill Reminder and Services campaigns will not run.
- Refill Reminder Campaign Examples: Interactive Refill Reminder, Clinical Refill Reminder
- Services Campaign Examples: One-Time Campaigns, Med-Time Reminders, Care Campaigns (Diabetes Education, Smoking Cessation, Weight Loss Management)
Will Refill Reminder calls go out the day after a holiday?
Refill Reminder calls will resume 2 days after a holiday. For example, if the 4th of July falls on a Tuesday, calls will resume on Thursday, July 6th.