Knowledge Base
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Engagement
MTM Workflow, Best Practices, Guides & FAQs
Guides & FAQs
Best Practices
MTM Workflow
Worksheets & Forms
Clinical Resources
Pharmacist Disease State Guides
Pharmacy Administrator
Opportunities
Active Patients
Patient Profile
Medicare Plan Finder
Insights
Vaccines
Vaccine How to Guides
State IIS Registration
Legacy PW Vaccine Experience
Clinical
Clinical How to Guides
Clinical Workflows
Clinical Workflow Demos
eCare Plans
Medical Claims Submission
Claim Management & Tracking
Engagement
Engagement How to Guides
On Demand Messages
Patient Preferences
Campaign Management
Outbound Voice Scripts
Message Center
Scheduling & Patient Intake Forms
CPAs
How to Guides
Med Sync
Marketing Kits
Outcomes Insights for Rx30
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Knowledge Base
Engagement
MTM Workflow, Best Practices, Guides & FAQs
Guides & FAQs
Best Practices
MTM Workflow
Worksheets & Forms
Clinical Resources
Pharmacist Disease State Guides
Pharmacy Administrator
Opportunities
Active Patients
Patient Profile
Medicare Plan Finder
Insights
Vaccines
Vaccine How to Guides
State IIS Registration
Legacy PW Vaccine Experience
Clinical
Clinical How to Guides
Clinical Workflows
Clinical Workflow Demos
eCare Plans
Medical Claims Submission
Claim Management & Tracking
Engagement
Engagement How to Guides
On Demand Messages
Patient Preferences
Campaign Management
Outbound Voice Scripts
Message Center
Scheduling & Patient Intake Forms
CPAs
How to Guides
Med Sync
Marketing Kits
Outcomes Insights for Rx30
Engagement
For Outcomes Premium subscribers. Patient Communications increases patient adherence, and loyalty.
Engagement How to Guides
Using the No Call List (NCL)
The Connections Page
The Connections Page
Getting Started With Patient Communications
Connections - Missed Opportunities
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On Demand Messages
Scheduling an OnDemand Campaign
Creating Customized OnDemand Text Message (SMS) Campaigns
Patient Preferences
Editing Patient Communication Preferences
Enrolling a Patient in Med Time Reminders
Finding the Reason For a Patient Call/Text
Marking a Patient as Deceased
Campaign Management
Campaign Recording Instructions
Core Campaigns
Enrolling a Patient in Care Campaigns
Cancelling a Campaign
Holiday Schedule for Campaigns
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Outbound Voice Scripts
Medication Review Missed Appointment
Drive-Thru Only - SMS
Doors Open/Encouraging Social Distancing - SMS
Open Enrollment
Drive-Thru Available
Shipping Address Confirmation
HPV Vaccine
Mail/Shipping Only - SMS
Generic Appointment Reminders - (1 or 7 Days Prior)
Mail Order Delivery
Will Call Bin Reminder Before Return To Stock
Will Call Bin Management
New Patient Welcome
Hours Changing Temporarily - SMS
Combination of Services - SMS
Clinical Refill Reminder
Post-Antibiotic
Partial Refill Reminder
Mail/Shipping Only - Voice
Lost Customers/Medicare Open Enrollment
Not Too Late Flu
New Shingles Vaccine
Shingrix Vaccine (Second Dose Follow-up)
Comfort Campaign/Meds In Stock
Compound Ready
Pharmacy is Reopening
Generic Program Recruitment
Missed Medication Safety Review - (OnDemand)
Vaccination Recruitment
Medical Equipment
Missed Appointment
Specialty Medications
Pneumococcal Vaccine - 2 types
Bubble Packaging Service
Travel Vaccines
Turning 65
Senior Hours at Pharmacy - SMS
Clinical Refill Reminder - Proactive
Delivery Service
Lost Soul
Delivery Only
Senior Hours at Pharmacy
Home Delivery Notification
Offer Home Delivery
Flavored Medications
Vacuna Shingrix
Pharmacy App
Pneumonia Vaccine
Turning 65
Missed Vaccination Appointment
Med Sync Appointment Reminder (5 or 7 Days Prior)
Medication Safety Review - Warm Handoff (OnDemand)
Med on Order
Happy Birthday
Mail/Shipping Only
Pneumococcal Vaccine Campaign Script
Vaccination Dose Reminder Campaign Script
Durable Medical Equipment Campaign Script
General COVID Message Campaign Script
COVID-19 Vaccine Second Dose
2-year Anniversary Thank You Call
Brown Bag Event (Poison Prevention)
COVID-19 Vaccine First Dose
Delivery Confirmation
Care Campaign Recruitment - SMS Campaign Script
Holiday Hours Campaign Script
Toys for Tots Campaign Script
New Location/Closing Retail Operations Campaign Script
Remodel/Location Change Campaign Script
Mail Order/Lapsed Patient Campaign Script
Shingrix Vaccine (Second Dose Reminder) Campaign Script
Med Sync Warm Handoff Campaign Script
Hepatitis Vaccine - 2 types Campaign Script
We're Moving Campaign Script
Senior Hours at Pharmacy Campaign Script
COVID-19 Vaccine 3+ Dose Campaign Script
Prescription Transfer
Health Seminar
New Pharmacy Opening 1
Hepatitis A Vaccine
Summer Safety
Store Open/Post Disaster
Requesting Additional Billing Information
Blood Drive
Community Volunteer Event
Fraudulent Claim
New Pharmacy Opening 2
Central Sync Warm Handoff
Drug Recall
J&J Vaccine Pause
Switching to Compounding Pharmacy
Special Packaging
Vitamins/Nutrients Consultation Services
Health Fair
Daylight Saving Time (Fall Back)
Flu Vaccine (Emergency Communication) 1
Blood Pressure Monitoring & Blood Sugar Testing Service
Hours Changing - Weekend
Hormonal Contraceptive Campaign
Temporarily Closed
Flu Shot Campaign
Medication Synchronization
Closing Permanently
Mask Needed for Vaccinations
7-Day Will Call Bin
Very Past Due (Optional)
Curbside Pickup
Preferred Network Change
Vitamin Discount
Statins Recommended
Introduction New Pharmacy
Turning 65 (Educational Message)
Vitamin Club
Medication Review Appointment
Curbside Pickup Only
Diabetes Risk Assessment
Insulin Shelf Life
New Website Promotion
Closing Early/Bad Weather
Med Sync Appointment Reminder (1 Day Prior)
Turning 65 Mailers - Recurring
Medicaid Covers Flu Vaccine
patien
Delivery Notification
Confirming that Pharmacy is In Network (Insurance Company Communication Error)
Diabetes & Eye Health Educational Session
Wildfire Closure
Shingrix Vaccine (First Dose Suggestion)
Store Remodel
Shingles Vaccine
Item on Order
Therapeutic Shoes
CBD Oil
Closed on Saturdays
Flu Campaign
Flu Vaccine
Closed Post Storm
Blood Pressure Screening
As Needed Text Consent
Patient Safety (Drive-Thru Available)
null
Flu Campaign + Medicare Open Enrollment (Patients 65+)
Patient Anniversary
General Missed Appointment
Medicare Open Enrollment Support Text Messages
Pharmacy Name Change
Med Sync Recruitment
Adherence Packaging
25th Anniversary Thank You Call
Open Enrollment Educational Message for Caregivers
Medicare Plan Eligibility
Shingrix 2nd dose vaccine
Blood Pressure Check and Diabetes Screening Service
Will Call Bin Management (Patient/Physician Request)
Address Confirmation
Generic Medication Recall
Plan Changes - not accepted
5-Day Will Call Bin
BCBS - Patient Encounters
CRR/Website APP
Med Sync
Medication No Longer Filled
Mail Order Prescription Programs
Pnuemo vaccine
Seasonal Allergies
Auto-Fill Program
Insurance Eligibility Change
Promotion Of In-House Testing
Diabetes Education Class
Shingrix vaccine
Flu Clinic
Plan Changes
Support Hosiery
Appts for Vaccinations (vulnerable population)
Happy Holidays
Safety and Service
Flu Season
No Longer Accepting Health Plan
Flu/Pneumonia Vaccines
Importance of Medication Adherence -> Increase Star Ratings
Daylight Saving Time (Spring Forward)
Closed for Holiday - Generic
Turning 65/Pneumonia
Changed Store Hours
Meds On Hold
Drug Recall (Med Not Affected)
Interactive Refill Reminder
Sun Safety Month
See more
Message Center
Using the Message Center
Settings and Notifications
Creating a New Text Message
Attaching an Image
Viewing Your Fax History
Faxing Your Custom Document
Best Practices
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Scheduling & Patient Intake Forms
Recruiting Patients: Using Your QR Codes
Recruiting Patients: How to Send an OnDemand Campaign
Patient Intake Forms
Appointments: Confirming or Rescheduling an Appointment With a Patient
Appointments: Managing Your Calendar
Appointments: Setting Up Your General Schedule
Appointments: Schedule Exceptions
Appointments: Service Types and Services
Appointments: Upload your Branding Logo
Pharmacy Calendar
Appointments: Service Type Schedules
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