Missed Opportunities will only display if your pharmacy does NOT have Patient Communications, our communications solution.
The graph area displays Missed Opportunities.
Each bar represents the number of missed opportunities in a week (the rightmost bar is the most recent week). Each color-coded group represents a different opportunity:
- Clinical Refills - Opportunity to remind a patient about a refill two days past due
- Happy Birthday - Opportunity to wish a patient “happy birthday”
- Welcome Customer - Opportunity to welcome a patient who is filling at your pharmacy for the first time ever or after at least a six-month lapse
On the graph, hover over a color-coded group to see the number of missed refills for a category.