Preferred Network Change

Voice:
Hi, this is [first name], your pharmacist here at [pharmacy name]. We are calling to inform you that we are no longer a preferred pharmacy for [plan name]. However, you can still use your [insurance name] plan at our pharmacy. Please call us at [phone number] so we can provide more information about this change or just stop by the pharmacy. Thanks, and we hope to see you soon.

Text:
Hi, this is [pharmacy name]. We're no longer a preferred pharmacy for [plan name]. You can still use your [insurance name] plan at our pharmacy. Questions?[phone number]. Reply STOP to Opt Out. Msg+Data Rates May Apply.