Meds On Hold

Voice:
Hi, this is [first name], your pharmacist here at [pharmacy name]. Your doctor sent us a new prescription for you. We have it on hold. To fill this prescription, we need some information from you. Please give us a call at [phone number] so that we can start filling your prescription. Again, our number is [phone number]. Thanks, and we'll talk to you soon!

Text:
Hi, this is [pharmacy name]. We have your new Rx on hold. To fill this prescription, we need some info from you. Please call [phone number] so that we can start filling your Rx. Reply STOP to Opt Out. Msg+Data Rates May Apply.