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Knowledge Base

Patient Communications

Patient Communications

For Outcomes Premium subscribers. Patient Communications increases patient adherence, and loyalty.

Getting Started With Patient Communications

The Connections Page

Using the No Call List (NCL)

The Connections Page

Connections - Missed Opportunities

On Demand Messages

Scheduling an OnDemand Campaign

Creating Customized OnDemand Text Message (SMS) Campaigns

Patient Preferences

Editing Patient Communication Preferences

Enrolling a Patient in Med Time Reminders

Finding the Reason For a Patient Call/Text

Marking a Patient as Deceased

Campaign Management

Campaign Recording Instructions

Core Campaigns

Enrolling a Patient in Care Campaigns

Cancelling a Campaign

Holiday Schedule for Campaigns

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Outbound Voice Scripts

Medication Review Missed Appointment

Drive-Thru Only - SMS

Doors Open/Encouraging Social Distancing - SMS

Open Enrollment

Drive-Thru Available

Shipping Address Confirmation

HPV Vaccine

Mail/Shipping Only - SMS

Generic Appointment Reminders - (1 or 7 Days Prior)

Mail Order Delivery

Will Call Bin Reminder Before Return To Stock

Will Call Bin Management

New Patient Welcome

Hours Changing Temporarily - SMS

Combination of Services - SMS

Clinical Refill Reminder

Post-Antibiotic

Partial Refill Reminder

Mail/Shipping Only - Voice

Lost Customers/Medicare Open Enrollment

Not Too Late Flu

New Shingles Vaccine

Shingrix Vaccine (Second Dose Follow-up)

Comfort Campaign/Meds In Stock

Compound Ready

Pharmacy is Reopening

Generic Program Recruitment

Missed Medication Safety Review - (OnDemand)

Vaccination Recruitment

Medical Equipment

Missed Appointment

Specialty Medications

Pneumococcal Vaccine - 2 types

Bubble Packaging Service

Travel Vaccines

Turning 65

Senior Hours at Pharmacy - SMS

Clinical Refill Reminder - Proactive

Delivery Service

Lost Soul

Delivery Only

Senior Hours at Pharmacy

Home Delivery Notification

Offer Home Delivery

Flavored Medications

Vacuna Shingrix

Pharmacy App

Pneumonia Vaccine

Turning 65

Missed Vaccination Appointment

Med Sync Appointment Reminder (5 or 7 Days Prior)

Medication Safety Review - Warm Handoff (OnDemand)

Med on Order

Happy Birthday

Mail/Shipping Only

Pneumococcal Vaccine Campaign Script

Vaccination Dose Reminder Campaign Script

Durable Medical Equipment Campaign Script

General COVID Message Campaign Script

COVID-19 Vaccine Second Dose

2-year Anniversary Thank You Call

Brown Bag Event (Poison Prevention)

COVID-19 Vaccine First Dose

Delivery Confirmation

Care Campaign Recruitment - SMS Campaign Script

Holiday Hours Campaign Script

Toys for Tots Campaign Script

New Location/Closing Retail Operations Campaign Script

Remodel/Location Change Campaign Script

Mail Order/Lapsed Patient Campaign Script

Shingrix Vaccine (Second Dose Reminder) Campaign Script

Med Sync Warm Handoff Campaign Script

Hepatitis Vaccine - 2 types Campaign Script

We're Moving Campaign Script

Senior Hours at Pharmacy Campaign Script

COVID-19 Vaccine 3+ Dose Campaign Script

Prescription Transfer

Health Seminar

New Pharmacy Opening 1

Hepatitis A Vaccine

Summer Safety

Store Open/Post Disaster

Requesting Additional Billing Information

Blood Drive

Community Volunteer Event

Fraudulent Claim

New Pharmacy Opening 2

Central Sync Warm Handoff

Drug Recall

J&J Vaccine Pause

Switching to Compounding Pharmacy

Special Packaging

Vitamins/Nutrients Consultation Services

Health Fair

Daylight Saving Time (Fall Back)

Flu Vaccine (Emergency Communication) 1

Blood Pressure Monitoring & Blood Sugar Testing Service

Hours Changing - Weekend

Hormonal Contraceptive Campaign

Temporarily Closed

Flu Shot Campaign

Medication Synchronization

Closing Permanently

Mask Needed for Vaccinations

7-Day Will Call Bin

Very Past Due (Optional)

Curbside Pickup

Preferred Network Change

Vitamin Discount

Statins Recommended

Introduction New Pharmacy

Turning 65 (Educational Message)

Vitamin Club

Medication Review Appointment

Curbside Pickup Only

Diabetes Risk Assessment

Insulin Shelf Life

New Website Promotion

Closing Early/Bad Weather

Med Sync Appointment Reminder (1 Day Prior)

Turning 65 Mailers - Recurring

Medicaid Covers Flu Vaccine

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Delivery Notification

Confirming that Pharmacy is In Network (Insurance Company Communication Error)

Diabetes & Eye Health Educational Session

Wildfire Closure

Shingrix Vaccine (First Dose Suggestion)

Store Remodel

Shingles Vaccine

Item on Order

Therapeutic Shoes

CBD Oil

Closed on Saturdays

Flu Campaign

Flu Vaccine

Closed Post Storm

Blood Pressure Screening

As Needed Text Consent

Patient Safety (Drive-Thru Available)

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Flu Campaign + Medicare Open Enrollment (Patients 65+)

Patient Anniversary

General Missed Appointment

Medicare Open Enrollment Support Text Messages

Pharmacy Name Change

Med Sync Recruitment

Adherence Packaging

25th Anniversary Thank You Call

Open Enrollment Educational Message for Caregivers

Medicare Plan Eligibility

Shingrix 2nd dose vaccine

Blood Pressure Check and Diabetes Screening Service

Will Call Bin Management (Patient/Physician Request)

Address Confirmation

Generic Medication Recall

Plan Changes - not accepted

5-Day Will Call Bin

BCBS - Patient Encounters

CRR/Website APP

Med Sync

Medication No Longer Filled

Mail Order Prescription Programs

Pnuemo vaccine

Seasonal Allergies

Auto-Fill Program

Insurance Eligibility Change

Promotion Of In-House Testing

Diabetes Education Class

Shingrix vaccine

Flu Clinic

Plan Changes

Support Hosiery

Appts for Vaccinations (vulnerable population)

Happy Holidays

Safety and Service

Flu Season

No Longer Accepting Health Plan

Flu/Pneumonia Vaccines

Importance of Medication Adherence -> Increase Star Ratings

Daylight Saving Time (Spring Forward)

Closed for Holiday - Generic

Turning 65/Pneumonia

Changed Store Hours

Meds On Hold

Drug Recall (Med Not Affected)

Interactive Refill Reminder

Sun Safety Month

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The Message Center

Using the Message Center

Settings and Notifications

Creating a New Text Message

Attaching an Image

Viewing Your Fax History

Faxing Your Custom Document

Best Practices

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